Healthcare IT Affair to Remember: My Experience at PointClickCare Summit 25
Last week, I had the privilege of attending PointClickCare Summit 25 — an event that reminded us why gathering in person still matters in healthcare.
What unfolded over the course of the summit wasn’t simply a series of panel discussions and product demos. It was a masterclass in how to lead the healthcare industry through change with courage, curiosity, and a commitment to collaboration.
PointClickCare, thank you for the invitation and the opportunity to participate in this crucial conversation.
Reframing the Purpose of a Healthcare Summit
PointClickCare’s cofounder, Dave Wessinger, launched on stage with that “Bid Dave” energy and wasted no time challenging attendees. He posed a question too many in our industry sidestep: Are we building systems that actually serve people or just preserve legacy infrastructure?
What followed were sessions that moved the conversation forward. Instead of vague predictions about the future of healthcare IT, Summit 25 delivered substance.
I was most impressed with the session on “Creating Success Under Value-Based Care with Data.” The panel was a who’s who of regulatory brilliance, and the session was packed with actionable insights. Robin Robert’s comments were especially noteworthy. She spoke candidly about real-time coordination, data visibility, and the uncomfortable but necessary work of breaking down silos. She also spoke of using data to play offense and to act responsibly with the data we collect. Finally, she reminded us that the USID Data we’re seeing now is baseline, and we should expect that data to expand significantly beginning January 1 of next year. There was no jargon—just clarity, intention, and actionable ideas.
Leadership with Substance
One of the most commanding moments came from a session on healthcare leadership. Melissa Huber from the University of Maryland didn’t rely on buzzwords or feel-good quotes. She talked about accountability, transparency, and the ethics of leading with both head and heart. In a system often stretched thin, she reminded us that emotional intelligence is not a soft skill — it’s a strategic imperative.
I’m looking for a guy in Finance . . .
James Yersh, Chief Revenue Officer at PointClickCare, delivered key insights on revenue cycle transformation, emphasizing its growing importance in an increasingly value-based care environment. His remarks set the stage for a compelling panel discussion titled Charting the Path to 2030, where industry leaders explored the strategic shifts, technological advancements, and collaborative models that will define healthcare over the next decade. Yersh’s leadership and forward-thinking perspective underscored the urgency of aligning revenue operations with long-term clinical and financial outcomes.
Reversing the decline in Star Ratings can be achieved by increasing timely access to data. -Brian Drozdowicz
More Than Just Talk
Conferences often promise innovation but deliver little more than corporate presentations and vendor pitches. That wasn’t the case here.
Summit 25 had interactive tech labs, smart product showcases, and sharp support staff more interested in solving problems than selling features. The tools weren’t theoretical — they were usable, scalable, and designed with end-users in mind. I was impressed with the solutions that made it easier for seniors to remain home while receiving much-needed care and monitoring. However, some solutions were a little too invasive for my comfort. It was nice to see a segment, usually ignored when we speak of innovation in healthcare, finally show up in amazing ways.
Elevating the Experience
What made the event stand out wasn’t just the programming. It was the care that went into every experience:
- Clear signage and a smooth check-in process
- Quiet spaces for rest and reflection. The staff outdid themselves with media and podcasting space.
- Strong Wi-Fi (a small but often overlooked miracle)
- A workout session from the main stage, allowing attendees to stretch their legs during prolonged periods of sitting. This was brilliant.
- And yes, coffee that didn’t taste like regret
These details mattered. They allowed the focus to remain on the work at hand — exploring how healthcare technology can be more humane.
Nearly 20% of Medicare beneficiaries discharged from the hospital were readmitted within 30 days, and 34% were readmitted within 90 days, costing Medicare $17.4 billion annually. This financial burden, coupled with CMS placing greater emphasis on seamless care transitions to improve member outcomes, demonstrates that it’s imperative MA plans are well-positioned to intervene quickly to prevent avoidable readmissions. — Brian Drozdowicz
The People Who Make It Worthwhile
The most important takeaway from Summit 25 was the sense of shared mission. People connected in every corner of the event: clinicians and engineers, administrators and analysts. It didn’t feel like networking. It felt like alignment. That kind of energy is rare and needed.
This wasn’t a passive audience. It was a room full of people actively shaping the future of post-acute and senior care.
The keys to mitigating transitions of care vulnerability among MA plan members are coordination and communication across the care continuum. Specifically, there are four steps health plans can take. — Brian Drozdowicz
The Work That Comes Next
What happens after a summit is just as important as what happens during it. I left with ideas I’m ready to put into motion, and I know others did, too. The challenge now is to translate that momentum into outcomes: better workflows, more innovative systems, and most importantly, improved care for patients and families.
Here’s the thing,
There are plenty of conferences in healthcare IT. What made PCC Summit 25 different was the integrity behind it. The people on stage had done the work. The people in the audience were doing it. PointClickCare provided the platform to share, challenge, and improve together.
Thank you to everyone at PointClickCare for making this event successful and meaningful.
I look forward to continuing these conversations — and carrying this energy into the rest of the year.
📅 See you at Summit 26.
Of Note
The quotes appearing throughout this post are from Brian Drozdowicz, SVP & GM, Acute and Payer Markets at PointClickCare
